It's been a while since I wrote anything here, as I've been incommunicado for two weeks! Lightning struck my phone line and burnt out the telephone and scrapped the neuf box. Neuf Telecom said there was nothing wrong - the line was fine and the modem too so it must be my computer. Eventually, when I tried a friend's modem and it all worked, they agreed to send me a new box. In the meantime I bought one from the hypermarket and installed it. Now I will have a spare for the next time! It cost me over 40 Euros in mobile phone calls to try and sort out the problem. Ironically, in with the new modem was a card for thirty minutes free telephone help in case of problems!!